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Terms of Service

Terms of Service

These terms are the agreement between your business and KAPIS AI TECH PRIVATE LIMITED for using ResellerSuite. Please read them before you use it.

Last updated

The agreement

ResellerSuite is provided by KAPIS AI TECH PRIVATE LIMITED (“Kapis AI Tech”, “we”), Flat 601, Yasmin Heritage, Vile Parle (West), Mumbai 400056, Maharashtra, India. “You” means the business that uses ResellerSuite and everyone it gives a login to. By signing up, signing in or using ResellerSuite you accept these terms on behalf of your business. The person who accepts must be allowed to bind the business.

ResellerSuite is for businesses, not for personal or household use. If you have a signed order, proposal or contract with us, it applies together with these terms, and where they differ the signed document wins.

Your account

  • The person who signs up is the Owner of the business account and decides who else gets a login and what each role can do.
  • Keep passwords and sign-in codes private, and turn on two-step sign-in. You are responsible for what is done with your business’s logins.
  • Tell us at once at ops@kapis.ai if you think someone has got into your account.

Packages, fees and Suite Credits

  • ResellerSuite is sold as annual packages (Starter, Growth, Pro and Enterprise). The price, what is included and the payment schedule are set out in the quote or order our team gives you. Fees are plus GST and are paid in advance for the year unless the order says otherwise.
  • Each package includes a number of Suite Credits for the year, used by AI features. Included credits start fresh each plan year and do not carry over. Extra credits can be bought. Credits have no cash value and are not refundable.
  • A package renews for another year when you pay for the next year. We will tell you about any change to the price before your renewal.
  • Fees already paid are not refundable except where the law requires it or where we agree in writing.
  • If a payment is late we may remind you, and after notice we may limit the account to reading and downloading until it is paid.

Your content and your data

  • Your products, photos, prices, client records and other content stay yours. You allow us to store, copy, process and display them only as needed to run ResellerSuite for you, including your public shop once you launch it.
  • You confirm you have the right to use every catalogue, photo, logo, brand name and text you add, including material from your suppliers.
  • You are responsible for your prices, product claims, quotes, invoices and taxes. ResellerSuite helps you prepare documents such as proforma invoices; it does not give tax or legal advice.
  • We handle the personal data in your records as your processor, as explained in our Privacy Policy. You are responsible for having a lawful reason to keep and use your customers’ data, and for answering their requests.

Messages you send, WhatsApp and Facebook

You are responsible for every message, quote, email and WhatsApp message sent from your account. In particular:

  • When you use WhatsApp through ResellerSuite you must follow the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
  • Message a person on WhatsApp only after they have agreed to hear from your business on WhatsApp (opt-in), and stop at once when they ask you to. Use approved templates where WhatsApp requires them.
  • WhatsApp charges for messages are billed by Meta to your own WhatsApp Business Account and payment method. We do not pay them and do not resell them.
  • Facebook Lead Ads data reaches you under Meta’s terms, which you accept when you connect your Page. Use those leads only to answer the people who sent them.
  • When you connect WhatsApp you must accept WhatsApp’s own Business terms; when you connect Facebook you must accept Meta’s terms for Lead Ads.
  • Every Facebook lead form you run must link to your own business’s privacy notice. Each ResellerSuite shop has one at your shop address/privacy/personal-data, and you can use that link.
  • Meta may restrict, suspend or remove a Page, ad account or WhatsApp number under its own rules. That is outside our control, and we are not responsible for it.
  • Do not send spam, and follow the law on marketing messages and email in every country you message.

Acceptable use

You must not use ResellerSuite to:

  • sell or promote anything illegal, counterfeit, or that infringes someone else’s trademark or copyright;
  • mislead buyers, publish false prices or claims, or pretend to be another business;
  • send unwanted bulk messages, or collect people’s data without a lawful reason;
  • upload malware, probe or attack the service, or try to reach another business’s data;
  • copy, resell or reverse-engineer ResellerSuite, or get around plan limits or credit metering;
  • do anything that breaks Meta’s, WhatsApp’s or any other connected service’s rules.

AI features

AI features (reading catalogue pages, writing text, translating, making images) can make mistakes. Check what they produce before you publish or send it. Each use is counted in Suite Credits, and a call that fails is refunded automatically.

The service

We work to keep ResellerSuite available and secure and to back up your data, but we cannot promise it will never be interrupted. We improve ResellerSuite over time and may change or retire a feature; we will not take away a main feature you have paid for during your plan year without telling you and offering a fair solution. Features marked “coming soon” are not part of what you buy until they are live. Services from other companies that you connect (Meta, WhatsApp, IndiaMART, payment and email providers) are run by them under their own terms, and we are not responsible for them.

Suspension and ending

  • We may suspend an account straight away if it breaks these terms in a serious way, puts other businesses or the service at risk, or if the law or a provider such as Meta requires it. For anything less serious we will tell you first and give you a fair chance to fix it.
  • You may stop using ResellerSuite at any time; your package runs to the end of the paid year.
  • When an account ends, you can download your data for 30 days. After that we delete it within 90 days, except records the law requires us to keep.

Liability

ResellerSuite is provided with reasonable care and skill, but otherwise “as is”, as far as the law allows. Neither of us is liable to the other for indirect or consequential loss, such as lost profit, lost business or lost data that could have been kept by a backup. Our total liability to you for everything arising from ResellerSuite in any twelve months is limited to the fees you paid us in the twelve months before the event. Nothing in these terms limits liability that the law does not allow to be limited.

You will cover our reasonable costs if a claim is made against us because of your content, your messages or your breach of these terms.

Law and courts

These terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute about them. Before going to court, both of us will first try to settle the matter by talking in good faith.

Changes and contact

We may update these terms. We will tell account owners by email at least 30 days before a change that affects them takes effect, except changes the law requires sooner. Questions: ops@kapis.ai. Last updated 30 October 2026.

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