1. Disconnect in your ResellerSuite desk
- Sign in to your desk and open Settings → Connections.
- Press Disconnect next to the Facebook Page or the WhatsApp number.
- We delete that connection’s access token straight away and stop receiving its leads and messages. Only the Owner or an Admin can do this.
Leads and messages that already arrived stay in your desk as your business records. You can delete them there, or ask us to delete everything (step 3).
2. Remove ResellerSuite from your Facebook settings
- On Facebook, open Settings → Business Integrations (facebook.com/settings).
- Find ResellerSuite, tick it and press Remove.
- Meta tells us automatically. We then delete every access token connected to your Facebook account and mark those connections as disconnected.
When Meta sends us a deletion request we give it a confirmation code and a link to a status page, https://app.resellersuite.si/data-deletion?code=… . Open that link to see the date we received your request and the date it was completed. The page shows only those dates, never your personal data.
3. Ask us to delete all your data
Email founder@kbie.ai from the email address on your account, with the subject “Delete my data”. Tell us your business’s ResellerSuite address (for example yourname.resellersuite.si).
We check the request comes from you, and then delete your account and its data within 30 days, and email you when it is done.
We keep only what the law requires, such as invoices and tax records for your package. Deleted data can stay in our encrypted backup copies for a limited time until those copies are removed.
If you are a customer of a business that uses ResellerSuite
If you filled in a business’s Facebook lead form, sent it an enquiry or messaged it on WhatsApp, that business controls your data. Ask the business to delete it: its desk has a “Delete this person’s data” tool for this. If you cannot reach the business, write to founder@kbie.ai and we will help.
More
Our Privacy Policy explains what we collect and why. Our Terms of Service explain what happens to data when an account ends.